Question 1

When can I check in at BERGERGUT?

Accepted Answer

Check-in at the BERGERGUT is guaranteed from 3.00 pm. However, guests are welcome to arrive as early as 11.00 am and enjoy all the hotel’s facilities – including the spa, water park, sauna lounge and beauty and massage treatments.
Upon arrival, you will receive your bath basket with towels and bathrobes. If you’d like to get your holiday off to a particularly enjoyable start, you’re welcome to book a lunch reservation at the restaurant.

Question 2

What time is the latest check-out time at BERGERGUT?

Accepted Answer

Check-out is scheduled for 11:00.
Guests who wish to wind down their departure day in a relaxed manner can continue to use the wellness area until 19:00.
For a fee of EUR 18.00 per person, towels, juices and teas at the wellness bar, as well as a sweet afternoon snack, are included (to be enjoyed in the lounge, on the terrace or in the Greisslerei).

Question 3

How can I get to BERGERGUT?

Accepted Answer

The BERGERGUT is situated in Afiesl in the Mühlviertel region of Upper Austria, around 45 minutes from Linz.

The exact address for your sat-nav is:
Genießerhotel BERGERGUT
Afiesl 7, 4170 St. Stefan-Afiesl, Austria
Free parking is available right next to the hotel.

Question 4

Can guests arrive as early as the morning?

Accepted Answer

Yes, that is possible. If you wish to arrive before 12:00, you can make use of the wellness area in combination with the gourmet breakfast on the day of arrival. You will then be given your spa basket and can begin your wellness holiday at the BERGERGUT at your leisure.

Question 5

Do I have to pay a deposit at BERGERGUT?

Accepted Answer

At BERGERGUT, no deposit is required.
However, guests can take advantage of our in-house cancellation cover.
This costs EUR 9.00 per person per night and can be paid conveniently by bank transfer within 24 hours of booking.
This ensures you are fully covered in the event of a last-minute cancellation.

Question 6

Does BERGERGUT offer early-booking deals or last-minute discounts?

Accepted Answer

At BERGERGUT, there are no traditional early-booking or last-minute discounts.
We are committed to fair prices and consistently high quality – regardless of when you book.
In return, all guests benefit from a wide range of included amenities, such as our spacious wellness area, culinary highlights and personalised service, which make every stay something special.

Question 7

What are the cancellation terms at BERGERGUT?

Accepted Answer

Our cancellation policy depends on the package booked and the travel dates.
As a general rule:

Up to 30 days before arrival: free cancellation
29 to 7 days before arrival: 60% of the package price
From 6 days prior to arrival or in the event of a no-show: 90% of the package price
We recommend taking out travel cancellation insurance to cover unforeseen circumstances.
Optionally, you can take out our in-house cancellation cover (EUR 9 per person per night) up to 24 hours after booking.

Question 8

Can I bring my dog to the BERGERGUT?

Accepted Answer

We’d be delighted to welcome your four-legged friend to the BERGERGUT too!
For holidays with your dog, two specific categories – selected rooms and suites – are reserved and available to book. If you’d like your dog to join you for breakfast or dinner, this is welcome (exclusively) IN our cosy STUBE. Bringing your dog into the wellness area or the main restaurant is NOT permitted. Thank you for your understanding that, based on our experience, we only allow ONE DOG per room/suite.

And finally, we would like to kindly ask you to be considerate of all guests throughout your stay, including those who may not love dogs as much as you do. And during your nature and woodland walks – which all our dogs love – please keep your dog on a lead. (The BERGERGUT network of nature trails runs through an unspoilt national park area and wildlife and hunting grounds.)

Your charge for additional cleaning: EUR 15.00 per night.

Question 9

Does BERGERGUT also serve vegan or vegetarian dishes?

Accepted Answer

At BERGERGUT, you can look forward to excellent vegetarian cuisine at 3-toque standard – creative, regional and a real treat.
We can offer purely vegan menus in a simplified version, as our high culinary standards cannot be fully realised in a purely vegan form.
Please let us know about your dietary requirements at the time of booking or upon check-in, so that our kitchen team can tailor the menu to suit your needs.

Question 10

Can you eat at the Bergergut restaurant even if you’re not a hotel guest?

Accepted Answer

Yes, our three-toque restaurant is open not only to hotel guests, but also to external guests, locals and culinary travellers.
We serve breakfast, Sunday brunch, lunch or dinner in the evening – entirely according to your preferences.
For groups of 6 people or more, we are happy to create a bespoke menu upon request.
We recommend reserving a table in advance.

Question 11

Are all areas of the BERGERGUT accessible to people with disabilities?

Accepted Answer

Most of our exclusive suites are accessible to guests with reduced mobility.
The path to the wellness area and restaurant is also accessible.
Only the reception is accessible via a few steps – but we will, of course, be happy to come to you if you need assistance.

Question 12

Is there Wi-Fi at BERGERGUT?

Accepted Answer

Yes, password-protected free high-speed Wi-Fi is available to our guests throughout the hotel – both in the rooms and in the public areas.

Question 13

Can I charge my electric car at BERGERGUT?

Accepted Answer

Yes, guests at the BERGERGUT can charge their electric car directly in the hotel car park.
You can collect a charging card for your stay from reception. The cost of charging is conveniently charged to your room.

Question 14

Does BERGERGUT offer gift vouchers?

Accepted Answer

Yes, BERGERGUT offers valuable romance and indulgence vouchers for special occasions.
Whether for a stay, a dinner or a spa day – all vouchers can be ordered online at www.romantik.at and can be personalised.

Question 15

Is there a gym at BERGERGUT?

Accepted Answer

Yes, our fitness area is equipped with modern cardio and strength training equipment.
This includes treadmills, cross-trainers, exercise bikes, as well as free weights and exercise mats.
The fitness room is open to our guests every day during wellness opening hours.

FREQUENTLY ASKED QUESTIONS

Do you have any questions? We have the answers!