FREQUENTLY ASKED QUESTIONS

 

Check-in at the BERGERGUT is guaranteed from 3.00 pm. However, guests are welcome to arrive as early as 11.00 am and enjoy all the hotel’s facilities – including the spa, water park, sauna lounge and beauty and massage treatments.
Upon arrival, you will receive your bath basket with towels and bathrobes. If you’d like to get your holiday off to a particularly enjoyable start, you’re welcome to book a lunch reservation at the restaurant.

 

Check-out is scheduled for 11:00.
Guests who wish to wind down their departure day in a relaxed manner can continue to use the wellness area until 19:00.
For a fee of EUR 18.00 per person, towels, juices and teas at the wellness bar, as well as a sweet afternoon snack, are included (to be enjoyed in the lounge, on the terrace or in the Greisslerei).

 

The BERGERGUT is situated in Afiesl in the Mühlviertel region of Upper Austria, around 45 minutes from Linz.

The exact address for your sat-nav is:
Genießerhotel BERGERGUT
Afiesl 7, 4170 St. Stefan-Afiesl, Austria
Free parking is available right next to the hotel.

 

Yes, that is possible. If you wish to arrive before 12:00, you can make use of the wellness area in combination with the gourmet breakfast on the day of arrival. You will then be given your spa basket and can begin your wellness holiday at the BERGERGUT at your leisure.

At BERGERGUT, no deposit is required.
However, guests can take advantage of our in-house cancellation cover.
This costs EUR 9.00 per person per night and can be paid conveniently by bank transfer within 24 hours of booking.
This ensures you are fully covered in the event of a last-minute cancellation.

At BERGERGUT, there are no traditional early-booking or last-minute discounts.
We are committed to fair prices and consistently high quality – regardless of when you book.
In return, all guests benefit from a wide range of included amenities, such as our spacious wellness area, culinary highlights and personalised service, which make every stay something special.

Our cancellation policy depends on the package booked and the travel dates.
As a general rule:

• Up to 30 days before arrival: free cancellation
• 29 to 7 days before arrival: 60% of the package price
• From 6 days prior to arrival or in the event of a no-show: 90% of the package price
  We recommend taking out travel cancellation insurance to cover unforeseen circumstances.
• Optionally, you can take out our in-house cancellation cover (EUR 9 per person per night) up to 24 hours after booking.

We’d be delighted to welcome your four-legged friend to the BERGERGUT too!
For holidays with your dog, two specific categories – selected rooms and suites – are reserved and available to book. If you’d like your dog to join you for breakfast or dinner, this is welcome (exclusively) IN our cosy STUBE. Bringing your dog into the wellness area or the main restaurant is NOT permitted. Thank you for your understanding that, based on our experience, we only allow ONE DOG per room/suite.

And finally, we would like to kindly ask you to be considerate of all guests throughout your stay, including those who may not love dogs as much as you do. And during your nature and woodland walks – which all our dogs love – please keep your dog on a lead. (The BERGERGUT network of nature trails runs through an unspoilt national park area and wildlife and hunting grounds.)

Your charge for additional cleaning: EUR 15.00 per night.

Most of our exclusive suites are accessible to guests with reduced mobility.
The path to the wellness area and restaurant is also accessible.
Only the reception is accessible via a few steps – but we will, of course, be happy to come to you if you need assistance.

Yes, password-protected free high-speed Wi-Fi is available to our guests throughout the hotel – both in the rooms and in the public areas.

Yes, guests at the BERGERGUT can charge their electric car directly in the hotel car park.
You can collect a charging card for your stay from reception. The cost of charging is conveniently charged to your room.

Yes, BERGERGUT offers valuable romance and indulgence vouchers for special occasions.
Whether for a stay, a dinner or a spa day – all vouchers can be ordered online at www.romantik.at and can be personalised.

Yes, our fitness area is equipped with modern cardio and strength training equipment.
This includes treadmills, cross-trainers, exercise bikes, as well as free weights and exercise mats.
The fitness room is open to our guests every day during wellness opening hours.